1. Do you accept international cards (Visa / Master / Made / Apple Pay) for payment?

Yes

2. Can I pay the course fee in cash at the venue?

Yes, it is possible to pay in cash, but you must ensure that a seat is available by contacting customer service via email and confirming your reservation.

3. How can I purchase the courses?

All payments for courses and products must be made through our website. Bank transfers are not accepted, except in special cases, after customer service confirmation.

Bank details (for approved cases only):

Al Rajhi Bank – Torquoa Trading Establishment

Account Number: 186608010452106

IBAN: SA42 8000 0186 6080 1045 2106

4. How can I get discounts for courses?

All pricing and discount details are clearly listed for each course. Available discount options include:

• Early Payment Discount
• Group Registration Discount
• Multi-Course Registration Discount
• Special Discounts for Hospitals or Medical Centers (contact us directly)

1. What installment options are available?

• Tabby installment plan (2 to 4 months)
• Bank installment plans (2 to 24 months)

2. What are the requirements for bank installments?

A valid credit card (non-prepaid) is required to qualify for bank installment plans.

3. What are the requirements for Tabby installment plans?

Tabby installment plans are available for courses priced up to 3,000 SAR.

1. Can I cancel my registration and get a refund?

• Yes, based on the request timing:
• 30 days or more before the course: Full refund
• 20–29 days before: 70% refund
• 11–19 days before: 50% refund
• 6–10 days before: 20% refund
• 5 days or less: No refund
• Absent: No refund
• Not pass Exam: No refund

Note:

• No refund if paid via bank installment (as per the bank’s policy).
• In case the course is canceled by us and payment was made through bank installment, the client may:
• Keep the paid amount as credit for future courses, or transfer the credit to another person.

2. When will I receive my refund?

Within 14 days after submitting a cancellation/refund request via email.

3. Can I postpone, transfer my seat to another person, or keep the fees as credit?

No. However, you may change the city for the same course if alternative options are listed in the announced poster.

1. How will I receive the educational material?

Depends on the course instructor’s request or the international institute’s system as detailed for each program: printed copy, electronic file, or book. (We recommend using an iPad if material is electronic).

2. When will the educational material be provided?

• Soft copies are sent 2 days before the course/lecture.
• Printed copies/books are distributed on the course day.
• Online lectures: No material provided.

3. Can I reuse course content?

No. All printed and written educational material are copyright-protected. You may not:

• Share material on social media or with non-attendees.
• Use content to deliver your own lectures/courses.

1. Can I publish or reuse course content?

No. All printed, audio, and visual content is copyright-protected. You may not:

• Share material on social media or with non-attendees.
• Use content to deliver your own lectures/courses.

2. Are online lectures recorded for later viewing?

No.

3. Can I record or film the course?

Only the practical part may be recorded in onsite courses if the instructor allows.

1. Are practical tools provided for free?

Yes.

2. Is there a separate practical area for women?

Yes.

3. Is practical application mandatory?

Yes.

4. What should I wear for practical sessions?

Participants should wear stretchy leggings or cotton clothing. Please bring shorts for practical sessions. Thoob is not allowed.

5. How can I purchase additional tools after the course?

Contact us via WhatsApp: https://wa.me/966509250577

Delivery can be arranged at the course or via sh

1. Is full attendance required to receive a certificate and CPD hours?

Yes. Certificates and CPD hours will not be awarded if:

• Absent partially or entirely
• Late more than 30 minutes
• Leaving the course early

2. Can I get the certificate before the course ends?

No.

3. When are CPD hours added to Mumaris?

If all conditions are met:

• The course poster shows CPD accreditation.
• The participant has received a classification from the Saudi Commission for Health Specialties (SCFHS) before attending the course.
• The SCFHS number is entered correctly during registration.
• Full attendance of the course/lecture.
• No conflict with another CPD submission on the same date for attending a different program with the same course/program accreditation.

4. Can I add CPD hours now if I attended before my SCFHS classification?

No.

5. When will I receive my certificate?

• Online Courses: Within 48 hours after completing the course/lecture.
• On-site Courses: At the end of the last day.

1. Are courses in Arabic or English?

Lectures are delivered in English with Arabic explanations.

For certification courses, content is delivered in English if a participant does not speak Arabic.

2. Is accommodation suggested near the course venue?

• Riyadh: Dara Qurtubah Hotel
• Dammam: Barrera Dammam, Wyndham Garden

3. Can you organize a course in my city?

Yes, if a group of 25+ participants is available. By contacting us in email. 

4. How can I know about upcoming courses?

• Join our WhatsApp groups: https://wa.me/966503747307
• Follow our social media accounts.

5. Can international students register and attend the courses?

Yes

6. Do you organize courses for university students?

Yes, university students are welcome to register and attend some of our courses.